Balzac's Coffee Roasters

Changes to Balzac's
Loyalty Card Program

The current loyalty card program is being transitioned to the Balzac’s App starting October 30, 2017. See a Café Barista for full details or follow the instructions below to switch and upgrade to the Balzac’s App to receive increased rewards.

HOW TO UPGRADE

If you switch today, use the code “LCARD” to receive a special one time credit of $10 on the App and your current loyalty card will be rounded up to the next $5 increment (becomes a gift card at that amount) plus all the regular App Benefits listed below.

Balzac’s App benefits

$2 credit to spend the first time used at each café.
Get $3 credit per 50 points earned.
Pay using credit card, paypal, or Balzac’s gift card.
Displays fastest route to all locations.
Coming soon: Order Ahead.

Download Today

to pay & earn rewards

IF YOU DO NOT UPGRADE

If you choose not to upgrade to the App, during the transition period of October 31 2017 through January 31 2018, you can show your loyalty card to the Barista who will give you a 10% discount on your Café purchase (cannot be used in conjunction with the Balzac’s App or any other offer; excludes gift card purchases). The 10% discount replaces points accruals on the Card. After that 90 day period the physical loyalty card program will be officially ended and the Balzac’s App will represent our singular Loyalty/Rewards Program.

Thank you to all customers who participated with our original program. We look forward to rewarding you even more with both the increased benefits and technology provided by the Balzac’s App. If you have questions, please let a Barista know or send us an email at feedback@balzacs.com.

 

FAQ

  1. 1. How do I get a benefit on an online order?

  2. During the period through to January 31, 2018 the loyalty discount can also be used on the online store using the same “LCARD” code in the discount/coupon field. This will give a 6% discount matching the discount amount of the Balzac’s App. After February 1, 2018 the App will have been synced with the online store so that discount code would no longer be valid.

  3. 2. I don't see where to enter code “LCARD” on the APP to get the $10 credit. Help!

  4. As a new Balzac’s App user: During the Registration of the app input code “LCARD” into the Promo Code field. If you miss the Promo Code field, don’t worry, you can input the code “LCARD” within your app’s account settings. Please follow these steps to add your code: (Account -> Settings -> Promo Code -> Enter Promo Code). That’s it!

    As an existing Balzac’s App User: Please follow the steps above to add your $10 benefit code “LCARD” through your account settings.

    If you feel that you require assistance, do not hesitate to write to us to feedback@balzacs.com.

  5. 3. My mobile phone plan doesn't have texting. What now?

  6. For security reasons the Balzac’s App requires each account to validate the associated phone number upon registering. At this time, the code can only be sent via SMS. We are working to incorporate an automated phone call option as another way of validating your phone number. Stay tuned! If you require assistance with activating your account because you did not receive an SMS code please email us at balzacsapp@smoothpay.com.

  7. 4. What if I have more than one Loyalty Card?

  8. The “LCARD” promo code can only be used once for each unique phone, so essentially only one per customer, one time use.

  9. 5. Why will the App not download on my phone?

  10. The Balzac’s App supports iOS software version 8 and on, Android software version 4.1 and on (including Blackberry devices capable of running Android 4.1 and latest). You may need to update your phone to the latest version.

  11. 6. I don't see the reward section on the app. Where on the app are the points scanned or collected?

  12. Your reward progress bar can be viewed by accessing any Balzac’s Café location listing on the app. A bar will indicate how far you are away from your target “Spend” in order to receive an automatic discount.

    To begin collecting loyalty you must add a method of payment to your app which will generate a QR code. A barista will scan your app’s QR code at the time of purchase at any of our Cafés.

  13. 7. What if I do not want to give permission to the app to link purchases to a credit card, nor to PayPal?

  14. The newest version of the App now allows you to load a gift card on to the App.

  15. 8. How do I use the App when I pay with Cash?

  16. Our App designer is working on this functionality and we will let you know when it is available.

    For now, enjoy the 10% discount when you show your loyalty card. This will be in effect until January 31, 2018 at which time we expect the App to be updated to include this functionality.

  17. 9. Can I only use the App if I'm paying by credit card, paypal or gift card?

  18. Currently the Balzac’s App supports Visa, Mastercard, AMEX and Visa Debit. The ability to collect loyalty through the app with a cash/debit card payment and gift card will be available in the near future

  19. 10. My Loyalty Card shows a pin number. What is that for?

  20. The pin number is no longer relevant. To look up your card balance we just need the gift card number which you can send to feedback@balzacs.com.

  21. 11. You cannot enter the $10 one-time credit code because you had already downloaded the Balzac’s App?

  22. As a new Balzac’s App user: During the Registration of the app input code “LCARD” into the Promo Code field. If you miss the Promo Code field, don’t worry, you can input the code “LCARD” within your app’s account settings. Please follow these steps to add your code: (Account -> Settings -> Promo Code -> Enter Promo Code). That’s it!

    As an existing Balzac’s App User: Please follow the steps above to add your $10 benefit code “LCARD” through your account settings.

    If you feel that you require assistance, do not hesitate to write to us to feedback@balzacs.com.

  23. 12. Can I disable Location Services?

  24. Enabled Location Services are essential for the app to recognize which Balzac’s Cafés are closest to you in order to provide a more customized experience for you. Every customer has a choice to opt out of allowing access to Location Services.

  25. 13. Can I pre-load money in advance on the app?

  26. The Balzac’s App is not a pre-load model, because we care about the security of your hard-earned money. You may add your Visa, Mastercard, AMEX, or Visa Debit as a form of payment in the app. You may also add a Gift Card to your app which will be pre-loaded with a dollar amount. We also let our clients set up PayPal as a default payment type.